Service Level Agreement

Uptime Guarantee

We commit to 99.9% uptime for all hosted systems under our Full Service (Tier C) maintenance plan.

Support Response Times

• Critical issues: 4 hours
• High priority: 8 hours
• Medium priority: 24 hours
• Low priority: 48 hours

Maintenance Windows

Scheduled maintenance will be performed during off-peak hours with at least 48 hours notice.

Contact

For SLA-related questions, please contact us at support@zenu.com.